Frequently Asked Questions

What are the check-in and check-out times?

Check-in is from 2:00 pm to 7:00 pm and check-out from 6:00 am to 11:00 am. A Villas in Brazil team member personally welcomes you at the property and, at check-out, inspects the property, collects the keys and returns the security deposit.

Can I check in early or check out late?

Yes, subject to availability. Early check-in (6:00 am–2:00 pm) or late check-out (11:00 am–4:00 pm) can be arranged for a fee of 50% of the nightly rate, paid in advance. Check-ins between 10:00 pm and 6:00 am, or check-outs after 4:00 pm, are charged as a full night.

What do I need to provide to confirm a reservation?

Proof of payment plus guest details: full name, date of birth, ID or passport number, address, phone, e-mail, arrival time (and flight number if arriving by air), departure time and the names of all guests.

What is the cancellation policy?

The booking deposit is non-refundable. If a booking is cancelled more than 60 days before the start date, 50% of the total amount paid is refunded; with less than 60 days, the full amount is forfeited. No-shows forfeit 100% of the amount paid. Date changes require written confirmation from Villas in Brazil.

Can I cancel or reschedule concierge services (chef, tours, transfers)?

Once a service is confirmed in writing or paid, it cannot be cancelled. Rescheduling counts as a cancellation plus a new booking — both are charged.

Is there a security deposit?

Yes. The security deposit is returned at check-out, after the property inspection.

Can I bring visitors to the property?

Some condominiums do not allow visitors. Tell us in advance if you expect visitors so we can recommend a suitable property. All guests and visitors must follow the condominium rules.

Are electricity and gas included?

It depends on your rental agreement: some reservations bill energy consumption separately. When billed, consumption is paid at check-out — or monthly for stays longer than 30 days.

How many people can stay at the property?

Only the number of guests defined in the listing. Exceeding the maximum occupancy, disturbing the neighborhood, violating condominium rules or holding unauthorized parties may terminate the agreement without refund.

How can I contact Villas in Brazil?

Monday to Friday 9 am–6 pm and Saturdays 10 am–5 pm, by phone or WhatsApp at +55 21 99803-7681 or +1 (305) 400-2484. Outside business hours, guests have access to a 24-hour emergency line.